This course prepares the professional to provide an outstanding customer service. It starts with how customer service has evolved and its importance now in the multi-channel sales processes – and if the person is in retail, all the options to buy and deliver the products to a final customer.
Objective – this course prepares the professional to provide an outstanding customer service. It starts with how customer service has evolved and its importance now in the multi-channel sales processes – and if the person is in retail, all the options to buy and deliver the products to a final customer. It reviews the causes of customer service problems, reverse logistics and the key skills of the customer service professional.
Target audience – anybody working in customer service, working supporting a sales function, or sales people that also do customer service work.
Day 1 Agenda – overview of customer service
Day 2 Agenda – specifics in customer service
Customer Services
Executive Presence
Powerful Presentations
Negotiation Skills
Critical Conversations
Managing Remote Teams
Entrepreneurship
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